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To update the driver, search for the driver on the device manufacturer's website, and then follow the installation instructions on the website. To reinstall the driver, follow these steps: Press the Windows logo key + R to open the Run dialog box. Type devmgmt.msc in the Run dialog box, then press Enter.

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This article fixes an issue in which you can't import drivers into Configuration Manager.

Driver
  • To update the driver, search for the driver on the device manufacturer's website, and then follow the installation instructions on the website. To reinstall the driver, follow these steps: Press the Windows logo key + R to open the Run dialog box. Type devmgmt.msc in the Run dialog box, then press Enter.
  • Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number.

Original product version: Microsoft System Center 2012 Configuration Manager, Microsoft System Center 2012 R2 Configuration Manager
Original KB number: 3025419

Symptoms

Consider the following scenario:

  • An administrator tries to import drivers into Configuration Manager.
  • The site server is running Windows Server 2008 R2.
  • The drivers are signed.

In this scenario, you may receive the following error message:

Error: Some driver(s) cannot be imported successfully. See following details.

Error: Failed to import the following drivers:

<Driver> - The selected driver is not applicable to any supported platforms.

When you view the Configuration Manager logs, you see the following errors:

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DriverCatalog.log

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<UNC_Path_To_Driver><Driver>.inf is not applicable to any supported platforms.
Driver is not applicable to any supported platforms. Code 0x80070661

SMSAdminUI.log

System.Management.ManagementExceptionrnGeneric failure rn at System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode)
at System.Management.ManagementObject.InvokeMethod(String methodName, ManagementBaseObject inParameters, InvokeMethodOptions options)
at Microsoft.ConfigurationManagement.ManagementProvider.WqlQueryEngine.WqlConnectionManager.ExecuteMethod(String methodClass, String methodName, Dictionary`2 methodParameters, Boolean traceParameters)rnManagementException details:
instance of SMS_ExtendedStatus
{
Description = 'Driver is not applicable to any supported platforms.';
ErrorCode = 1633;
File = 'e:nts_sccm_releasesmssiteserversdk_providersmsprovsspdriverci.cpp';
Line = 712;
Operation = 'ExecMethod';
ParameterInfo = 'SMS_Driver';
ProviderName = 'WinMgmt';
StatusCode = 2147749889;
};

SMSProv.log

~*~*~e:nts_sccm_releasesmssiteserversdk_providersmsprovsspdriverci.cpp(712) : Driver is not applicable to any supported platforms.~*~*~
~*~*~Driver is not applicable to any supported platforms. ~*~*~

When you view the Setupapi.app.log file in the C:Windowsinf directory, you see the following error:

>>> [SetupVerifyInfFile - <UNC_Path_To_Driver><Driver>.inf]
>>> Section start <Date> <Time>
cmd: C:Windowssystem32wbemwmiprvse.exe -Embedding
! sig: Verifying file against specific (valid) catalog failed! (0xe0000244)
! sig: Error 0xe0000244: The software was tested for compliance with Windows Logo requirements on a different version of Windows, and may not be compatible with this version.
! sig: Verifying file against specific (valid) catalog failed! (0xe0000244)
! sig: Error 0xe0000244: The software was tested for compliance with Windows Logo requirements on a different version of Windows, and may not be compatible with this version.
<<< Section end <Date> <Time>
<<< [Exit status: FAILURE(0xe0000244)]

Cause

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Some drivers are signed by a newer signing method that's not recognized or natively supported by Windows Server 2008 R2. Therefore, these drivers cannot be imported into Configuration Manager if the site server is Windows Server 2008 R2.

Resolution

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To resolve the problem, install one or both of the following hotfixes on the site server that's experiencing the problem:

  • 2837108 You cannot import a Windows 8 signed driver on a Windows Server 2008 R2-based WDS server
  • 2921916 The 'Untrusted publisher' dialog box appears when you install a driver in Windows 7 or Windows Server 2008 R2

Note

  • Hotfix 2837108 will resolve the issue even if WDS is not installed on the site server.
  • These hotfixes will add the necessary support to Windows Server 2008 R2 to natively recognize the newer signing methods.

To fully fix the problem, restart the site server after you install hotfix 2837108 or hotfix 2921916. Do this even if the installation process does not prompt you to restart.

After you install hotfix 2837108 or hotfix 2921916 and then restart the server, any affected driver that's already in the Configuration Manager console will have to be removed and then reimported.

More information

Surface Pro 3 drivers are an example of drivers that exhibit this problem. Because Surface Pro 3 drivers are signed by the newer signing method, they are affected by this issue. You may be able to import them into Configuration Manager when the site server is running Windows Server 2008 R2, but they will be displayed as unsigned until either hotfix 2837108 or hotfix 2921916 is installed on the site server.

If you are able to import the drivers but they are displayed as unsigned, see Signed drivers are displayed as unsigned in Configuration Manager.